Return & Refund Policy – Bihar Traders

At Bihar Traders, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products can be returned or refunded.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect at the time of delivery
• The return request is raised within 3–7 days of delivery (as applicable)
• The product is unused and in its original packaging

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

• Dry fruits and edible items once opened
• Products damaged due to misuse or negligence
• Items purchased during clearance or special discount sales (unless damaged)

3. Electronics & Mobile Accessories

• Electronics and mobile accessories may carry manufacturer warranty only
• Returns are accepted only in case of manufacturing defects or wrong item delivered
• Physical damage, liquid damage, or improper use is not covered

4. Clothing & Apparel Returns

• Clothing items must be unused, unwashed, and with original tags intact
• Size exchange may be allowed subject to stock availability
• Color variation due to screen resolution is not considered a defect

5. Return Process

To initiate a return:

1. Contact our customer support through the Contact Us page
2. Share your order ID and product images (if required)
3. Our team will verify and approve the return request
4. Pickup or return instructions will be provided

6. Refund Policy

• Approved refunds will be processed within 5–10 working days
• Refunds will be credited to the original payment method
• Shipping charges (if any) are non-refundable

7. Replacement Policy

• Replacement will be provided if the product is available in stock
• If replacement is not available, a refund will be issued

8. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation requests will not be accepted

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment method again
• Contact your payment provider
• Reach out to our customer support for assistance

10. Changes to Return Policy

Bihar Traders reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

11. Contact Information

For any return or refund-related queries, please contact us via the Contact Us page on the Bihar Traders website.